As i was going through my mails today this is what i came across. This was from an article in the Wall Street Jouranal:
1. True story from a Novell NetWire SysOp:
Caller: “Hello, is this Tech Support ?”
Tech: “Yes, it is. How may I help you?”
Caller: “The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?”
Tech: “I’m sorry, but did you say a cup holder?”
Caller: “Yes, it’s attached to the front of my computer.”
Tech: “Please excuse me if I seem a bit stumped, it’s because I am. Did you receive this as part of a promotion, at a trade show?”
Caller: “It came with my computer. I don’t know anything about a promotion. It just has ‘4X’ on it.”
At this point the Tech Rep had to mute the caller, because he couldn’t stand it. He was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder, and snapped it off the drive!
2. Another IBM customer had trouble installing software and rang for support. “I put in the first disc, and that was OK. It said to put in the second disc, and I had some problems with that disc. When it said to put in the third disc – I couldn’t even fit it in.” The user hadn’t realized “Insert Disc 2” meant to remove Disc 1 first.
3. An exasperated caller to Dell Computer Tech Support couldn’t get her new Dell computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, “I pushed and pushed on this foot pedal and nothing happened,” The “foot pedal” turned out to be the computer’s mouse.
4. Compaq is considering changing the command “Press Any Key” to “Press Enter Key” because of the flood of calls asking where the “Any” key is.
5. Another customer called Compaq Tech Support to say her brand-new computer wouldn’t work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked “What Power switch?”
Just when i thought i was the only victim of the ever changing technology